The Microsoft Certified Desktop Support Technician (MCDST) credential is the premier certification for professionals working to support end users running Windows XP Professional or Home Edition. Candidates for the MCDST program are those who currently support end users and have the ability to troubleshoot user desktop environments in the Microsoft Windows operating system or who desire to enter into such a career.
MCDST Gained Skill Set
Upon successful completion of the MCDST certification program, the candidate will have gained the following skills:
- Installing, Upgrade, Troubleshoot a Windows XP Operating System
- Configure and Troubleshoot Hardware Devices and Drivers
- Configure and Troubleshoot the Desktop and User Environments
- Troubleshoot Network Protocols and Services
- Configure and Troubleshoot Applications
- Resolve Issues related to Application Customization
- Configure and Troubleshoot Connectivity for Applications
- Configure Application Security
MCDST Job Titles
The MCDST program provides the training to prepare you for numerous careers in the IT industry, including:
- Desktop Support
- Help Desk Technician
- Field Technician
- PC Repair Technician
- Network repair Technician
- Hardware Technician
Valencia Enterprises MCDST Program Prerequisites
In addition to having a high school diploma (or the equivalent), an MCDST candidate should have a working knowledge of a PC and a network environment. Certifications such as A+ and Network+ are helpful, but not required.
